To Our Valued Customers

Thank you for shopping with Naartjie and welcome to our new updated website. In our effort to enhance your shopping experience, we at Naartjie have listened to your requests for improvements on our website and we have endeavered to incorporate as many as possible. We hope that our updates will meet with your approval and that you will continue to shop with us. All of us here at Naartjie thank you for your valued support and input.

Join the thousands of customers on our Naartjie e-mail list and get the latest information on new collection arrivals, special events, sales and more. It’s simple, just click the “join our e-mail” and sign up. Tell a friend. We do not sell or share our customer lists.

Naartjie is committed to offering unique merchandise at outstanding values and exceptional service to all of our valued customers. Our objective is to maintain these goals while continuing to expand our product offerings and services.

The Company initiated its first on-line store and shopping cart in December of 2006 as a starting point to learn and grow this web-based business initiative. Naartjie plans to implement a fully updated web-based platform and new shopping cart in June 2008; incorporating a large measure of our loyal customer feedback in the development process.

Thank you for choosing Naartjie!

Methods of Payment

For our customers shopping in our stores, Naartjie gladly accepts checks, cash and the following credit cards for your shopping convenience:

• Visa, MasterCard, American Express and Discover
• We also accept ATM cards with Visa and MasterCard logos only

For customers shopping by phone, e-mail to stores or through our on line store, payments must be made using any of the accepted credit cards noted above.

Sorry, we cannot accept payment by check or money orders for phone orders, email orders or shopping cart orders

Customer Holds

As a special service and convenience to our customers we do allow for in-store merchandise holds under the following guidelines:

• In-store holds will be a maximum of 2 days
• In-store hold items must be purchased within the 2 day hold period or they will removed from hold on the start of the third day.
• Phone and e-mail based orders through a store may not be held for shipping longer than 5 days to facilitate the completion of the order and shipping process.

Adjustments

• Stores offer a one-time price adjustment when an original sales receipt is presented within 7 days of the original purchase date.
• This policy may not apply on individually specified special promotions.
• To receive a price adjustment for an online purchase, email us at websales@naartjie.com

Returns & Exchanges

The Naartjie Team, from design through manufacturing, takes great pride in the high standard of quality of our merchandise.

• Our clothing surpasses the industry standard for shrinkage and color fastness
• Since our clothing is pre-washed and pre-shrunk you do not need to buy a size larger than your children normally wears to allow for shrinkage.
• We stand behind the quality of our merchandise. Should you experience any quality problems or defects in our merchandise simply return it for a full refund or exchange.

Store Returns & Exchanges

Naartjie will gladly accept returns or exchanges within 60 days of the original purchase date. Items must be unworn and unwashed with all original tags intact.

• Bring your purchase receipt or entire packing slip to any Naartjie store. With receipt, exchange or return your purchase/order and receive a full refund/exchange in the original form of payment.
• Without receipt, exchanges will be at current selling price for an item of equal value or we can offer a store credit.
• Valid identification is required for all returns and exchanges without an original receipt or to receive or redeem a merchandise credit. Valid identification includes driver's license, military ID, state/province issued ID or passport.
• If your return was a gift, bring in your “gift receipt” to facilitate your return/exchange.

Returning/Exchanging Items by Mail

With every order we ship we include a merchandise or gift receipt. Please keep your receipt to facilitate your mail return/exchange and follow these instructions to return your purchase by mail.

• Credits for returns on phone or Internet orders will be issued in the original form of payment for the purchase price paid or value of merchandise exchanged within 60 days of purchase.
• Exchanges will also be based on price paid and must be made within 60 days of purchase.
• Please include original receipt and/or transaction number with the merchandise.

For store phone orders, return items to original store through which the purchase was placed and include a note clearly indicating what you are returning, the reason for the return and the action to be taken, such as return or exchange. Be as specific as possible regarding your request(s)

For Internet orders, return items to the Naartjie Online Store address listed below and include your receipt or packing slip with a note clearly indicating what you are returning and the reason for the return. Only returns can be accepted.

• Exchanges cannot be processed through our Internet store. In order to purchase different sizes or colors, items must be reordered.
• Pack your return securely.
• For online purchases we offer a onetime price adjustment within 7 days of the date of original purchase. For an on-line adjustment please e-mail us at websales@naartjie.com and include you original transaction number and specify your request.
• Packages must be returned prepaid. We do not accept C.O.D. deliveries.
• Naartjie will gladly refund shipping charges in the following instances


The Naartjie Online Store address:

Naartjie Web Sales
Attention Returns
2698 South Redwood Road, Unit D
West Valley City, UT 84119

E-mail websales@naartjie.com

For individual store addresses and phone numbers, please see our Store Locations page: store locations

Shipping & Ordering Through Our Retail and Web Stores

Domestic Ordering & Shipping Services

1. Domestic Shipping Services


Domestic Shipping & Handling Costs

Shipping costs are based on the total purchase amount shipped to a single address:

Purchase Amount	Standard Delivery
$0 - $30	$5.00
$30.01 - $60	$7.00
$60.01 - $100	$9.00
$100.01 - $150	$11.00
$150.01 - $200	$13.00
$200.01 - $300	$14.00
$300.01 - $400	$15.00
$400.01 OR MORE	$17.00
Alaska	U.S.P.S Priority Mail Same rates as above
Hawaii	U.S.P.S Priority Mail Same rates as above
U.S. Territories	U.S.P.S Priority Mail Same rates as above
PO Box/APO/FPO	U.S.P.S Priority Mail Same rates as above
Gift Certificates	$0.00

2. Multiple Shipping Addresses



International Ordering & Shipping Services

1. Shipping Services to Canada & Japan
.

Canada Shipping costs are based on the total purchase amount shipped to a single address:

Purchase Amount	Canada Standard Delivery
$0 - $50	$7.00
$50.01 - $100	$10.00
$100.01 - $150	$13.00
$150.01 - $200	$15.00
$200.01 - $300	$18.00
$300.01 - $400	$21.00
$400.01 - $500	$24.00
$500.01 - $1,000	$26.00
$1,000.01 and over	$30.00

Note: Canadian Customs limits imports of textile products to $1,600 Canadian dollars per day for individuals who are not licensed importers. Orders in excess of these limits will be stopped at Canadian Customs and may be returned to Naartjie. Please do not exceed these order amounts.

Japan

Purchase Amount	Japan Standard Delivery
$0 - $50	$11.00
$50.01 - $100	$20.00
$100.01 - $200	$30.00
$200.01 - $300	$40.00
$300.01 - $400	$50.00
$400.01 - $500	$55.00
$500.01 - $600	$60.00
$600.01 - $700	$70.00
$700.01 OR MORE	$80.00

2. Shipping to Other International Countries
All orders and ship-to locations outside of the USA and its Territories, Canada and Japan may be placed by phone or e-mail to the Naartjie store of your choice. Check our store listing for participating stores. Please limit your correspondence to one store to expedite the ordering and shipping process.