Returns & Exchanges

The Naartjie Team, from design through manufacturing, takes great pride in the high standard of quality of our merchandise.

• Our clothing surpasses the industry standard for shrinkage and color fastness
• Since our clothing is pre-washed and pre-shrunk you do not need to buy a size larger than your children normally wears to allow for shrinkage.
• We stand behind the quality of our merchandise. Should you experience any quality problems or defects in our merchandise simply return it for a full refund or exchange.

Store Returns & Exchanges

Naartjie will gladly accept returns or exchanges within 60 days of the original purchase date. Items must be unworn and unwashed with all original tags intact.

• Bring your purchase receipt or entire packing slip to any Naartjie store. With receipt, exchange or return your purchase/order and receive a full refund/exchange in the original form of payment.
• Without receipt, exchanges will be at current selling price for an item of equal value or we can offer a store credit.
• Valid identification is required for all returns and exchanges without an original receipt or to receive or redeem a merchandise credit. Valid identification includes driver's license, military ID, state/province issued ID or passport.
• If your return was a gift, bring in your “gift receipt” to facilitate your return/exchange.

Returning/Exchanging Items by Mail

With every order we ship we include a merchandise or gift receipt. Please keep your receipt to facilitate your mail return/exchange and follow these instructions to return your purchase by mail.

• Credits for returns on phone or Internet orders will be issued in the original form of payment for the purchase price paid or value of merchandise exchanged within 60 days of purchase.
• Exchanges will also be based on price paid and must be made within 60 days of purchase.
• Please include original receipt and/or transaction number with the merchandise.

For store phone orders, return items to original store through which the purchase was placed and include a note clearly indicating what you are returning, the reason for the return and the action to be taken, such as return or exchange. Be as specific as possible regarding your request(s)

For Internet orders, return items to the Naartjie Online Store address listed below and include your receipt or packing slip with a note clearly indicating what you are returning and the reason for the return. Only returns can be accepted.

• Exchanges cannot be processed through our Internet store. In order to purchase different sizes or colors, items must be reordered.
• Pack your return securely.
• For online purchases we offer a onetime price adjustment within 7 days of the date of original purchase. For an on-line adjustment please e-mail us at websales@naartjie.com and include you original transaction number and specify your request.
• Packages must be returned prepaid. We do not accept C.O.D. deliveries.
• Naartjie will gladly refund shipping charges in the following instances


The Naartjie Online Store address:

Naartjie Web Sales
Attention Returns
2698 South Redwood Road, Unit D
West Valley City, UT 84119

E-mail websales@naartjie.com

For individual store addresses and phone numbers, please see our Store Locations page: store locations

Customer Holds

As a special service and convenience to our customers we do allow for in-store merchandise holds under the following guidelines:

• In-store holds will be a maximum of 2 days
• In-store hold items must be purchased within the 2 day hold period or they will removed from hold on the start of the third day.
• Phone and e-mail based orders through a store may not be held for shipping longer than 5 days to facilitate the completion of the order and shipping process.

Adjustments

• Stores offer a one-time price adjustment when an original sales receipt is presented within 7 days of the original purchase date.
• This policy may not apply on individually specified special promotions.
• To receive a price adjustment for an online purchase, email us at websales@naartjie.com